Terms of Service

This is the agreement between Circulr and you. By creating a workspace or using the service you accept it. If you are accepting on behalf of a business, you confirm you can bind it.

1. What the service is

Circulr is software for running a local magazine: tracking the people you cover, the partners who advertise, the events you host and the issues you publish. We provide it as a hosted service. We may change features over time; we will not remove something you depend on without notice to workspace owners.

2. Accounts

You are responsible for what happens under your accounts, including access you grant to colleagues, to API keys you create, and to AI assistants you connect. Roles run from viewer to owner, and it is your job to grant the least that works. Two-factor authentication is available and an owner can require it for the workspace — we recommend it.

Tell us promptly at hello@circulr.io if you believe an account has been compromised.

3. Your data is yours

You own everything you put into Circulr. We claim no rights over it beyond what is needed to run the service for you. You can export it at any time from workspace settings, and the link we give you is valid for 7 days.

We process it as described in the Privacy Policy and on the terms of the Data Processing Addendum, which forms part of this agreement.

You are responsible for having a lawful basis to hold the personal information you put in, and for the accuracy of what you write about people. Much of what Circulr stores is information about third parties who are not your customers; treat it accordingly.

4. Acceptable use

Do not use Circulr to:

• break the law, or infringe someone else's rights;
• send unsolicited bulk email, or use our sending domains to impersonate anyone;
• store special-category personal data, payment card numbers, or government identification numbers;
• probe, scrape or overload the service, or work around its limits;
• resell access, or use it to build a competing product.

We can suspend a workspace that is causing harm or risk to others, and will tell you why.

5. Artificial intelligence

Some features use AI, and they are off until you turn them on. Two things follow that matter more than the usual boilerplate.

Output can be wrong. Research summaries, matches and extracted facts are suggestions, not verified truth. You are publishing a magazine; check anything before it goes in print or in front of a reader.

An assistant you connect acts as you. If you connect an AI assistant through our API, it can read and change your workspace with the permissions of the key you gave it. Actions it takes are your actions. Give it the lowest role that works, and revoke the key when you are done.

Enabling an AI feature sends the relevant data to the vendors named on the subprocessors page. We do not permit them to train on your data.

6. Integrations

You may connect third-party accounts — a spreadsheet, a ticketing platform, a CRM. You are responsible for having the right to connect them and for what flows through. Those services are governed by their own terms, and we are not responsible for what they do or for their going away.

7. Trials, fees and cancellation

• A sandbox workspace with sample data is free and needs no card.
• A free trial runs 7 days, requires a card up front, and converts to a paid subscription automatically at the end unless you cancel first. One trial per person.
• Plans and prices are on our pricing page. Some plans carry a one-off onboarding fee, shown before you buy.
• Subscriptions renew automatically, monthly or annually as chosen. Fees are exclusive of tax.
• You can cancel at any time from billing settings. Cancellation takes effect at the end of the paid period, and fees already paid are not refunded except where the law requires.
• If a payment fails we will tell you and retry. Persistent failure suspends the workspace.
• We can change prices with 30 days' notice, effective at your next renewal.

8. Availability, honestly stated

We do not offer a service-level agreement or an uptime guarantee, and we would rather say so than print a number we cannot back. Circulr is operated by a very small team. We monitor it, we back it up nightly to separate infrastructure, and we rehearse restores — but you should not treat it as the only copy of anything you cannot afford to lose. Export regularly.

We may take the service down for maintenance, and will give notice for anything planned and significant.

9. Our intellectual property

The software, design and brand are ours and stay ours. You get a non-exclusive, non-transferable right to use them for the term. Feedback you send us we may use freely, without obligation.

10. Termination

You may stop at any time. We may terminate for material breach that is not fixed within 30 days of notice, or immediately for the acceptable-use failures in section 4.

On termination we place a 30-day hold on your workspace so a mistake can be undone and you can export, then purge it. Encrypted backups age out over the following 90 days.

11. Warranties and liability

The service is provided “as is”. To the fullest extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data. Our total liability arising out of this agreement is capped at the fees you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law, including for fraud.

12. Indemnity

You will defend and indemnify us against third-party claims arising from your data or your use of the service in breach of this agreement. We will defend and indemnify you against third-party claims that the service infringes their intellectual property.

13. Changes to these terms

We may update these terms. For material changes we will give workspace owners at least 30 days' notice by email. Continuing to use the service after that is acceptance; if you do not accept, you may cancel and we will refund the unused portion of a prepaid term.

14. Governing law

California law governs, without regard to conflict-of-law rules, and the state and federal courts of Sacramento County, California have exclusive jurisdiction.

15. General

These terms, with the Privacy Policy and the Data Processing Addendum, are the entire agreement. If a provision is unenforceable the rest survives. Failing to enforce something is not a waiver. You may not assign this agreement without our consent; we may assign it to a successor.

Questions: hello@circulr.io.